FAQ

How do I place an order?
It's easy! Add the product of your choice to the cart, checkout, and complete the payment to confirm your order.

What payment methods do you support?
We support credit/debit cards (Visa, MasterCard, Amex), PayPal, and Apple Pay.

I didn't receive an order confirmation email, what should I do now?
Sometimes the email gets stuck in spam or promotions. If you still don't receive it, email us at support@waloma.com.

How long will it take for me to receive my order?
We process orders within 1-2 days and deliver to the USA within 1-3 days.

How can I track my order?
A tracking number will be sent to your email after your order has been shipped. You can use it to track your order from our website or the carrier's website.

My order is delayed, what should I do?
In some cases, delays may occur due to the carrier. If the delay exceeds 14 days, please contact us.

Can I return the product?
Yes, you can return the product within 30 days of delivery. However, the product must be undamaged and unused.

How long will it take to receive a refund?
We will process your refund within 3-5 days of receiving the returned product.

Who will pay the return shipping charges?
The customer will be responsible for the return shipping costs.

What is the easiest way to contact you?
You can contact us at our email support@waloma.com.

When is your customer service open?
We offer support Monday-Friday (9am-6pm GMT-5).


If you have any questions beyond this, please contact us.
Phone: +1 562-734-5905
Email: contract@waloma.com
Physical address: Waloma, 5914 Samuelson St, Bakersfield, CA 93313, USA